Meanwhile...Over at Southwest...

An article over at TDAmeritrade declares...

[Indeed, Southwest employees are often described as among the most satisfied and best compensated in the industry, compared with, as one example, AMR Corp.'s American Airlines, which suffers from low morale stemming from mistrust between workers and management.]
["The attitude between Southwest an American Airlines employee is night and day," said Craig Hodges of Hodges Capital Investments, which holds sizable stakes in both companies. "American employees act like they hate their jobs and act like they're put out when you ask them for a pillow."]

Here is the link to the whole article.http://research.tdameritrade.com/public/stocks/news/story.asp?docKey=4018-0853494CB55743D99EA1CA346181A479-0GHS29VNRML5J77G7C26N1RF6S